How do Leaders contribute to an effective Quality Management System?

15th March 2022 by Tom Townsend

ISO 9000 defines the 7 Quality Management Principles. These are fundamental to a successful quality management system (QMS). Quality Management Principle 2 is Leadership, lets take a look at what […]

Why is customer focus so important in Quality Management?

8th March 2022 by Tom Townsend

The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Meeting or exceeded customer expectations will be impossible without understanding their needs. […]