Course Outline: FD107, Introduction to Management Systems

This CQI/IRCA certified FD107: Introduction to Management Systems will allow trained practitioners to bring added value to the change and continual improvement process. Organizations today do not just sell/offer a product or service to a customer/user around the corner.

Increasingly, in this single world market, an organization needs to be able to demonstrate sound management that is orientated towards the customer. There is growing evidence that this results in: Advantages in customer retention; increased staff morale and motivation; compliance with regulations; and other areas of operations.

This is a 1 day course for 4-12 candidates and costs £375 + VAT per person.

This course is also available as a virtual course for 4-10 candidates and costs £375 + VAT per person.

Who Should Attend?

This course is aimed at delegates who wish to develop practical skills development in management systems in the context of process management.


There are no pre-requisites for attending this course as it is an introduction.

Course Outcomes

You will have the knowledge to:

  • Understand how a management system is structured and give examples of typical frameworks.
  • Understand the importance of customer/stakeholder understanding.
  • Describe the different levels of improvement and how they integrate into a management system
  • Understand how a management system framework can be extended through the supply chain.

You will learn the skills to:

  • Describe how measures are used for evaluation and how they relate to the PDCA cycle
  • Become a quality advocate and systems thinker
  • Define corrective action, continual improvement, breakthrough change, innovation and re-organisation.
  • Identify external and internal issues
  • Give examples of how the product and services that define scope are documented

Upcoming Dates

There are no FD107: Introduction to Management Systems Training Course courses currently scheduled. If you are interested in this course, please contact us using the details below for more information about course availability.


This course is also available as an eCourse for £350 + VAT. With no deadlines or time restrictions, our eCourses are designed to be completed online at your own pace and our costs are inclusive of materials, issue of certificate and tutor support.

For more information or to enrol onto the course please contact us at or via the form below.

Frequently Asked Questions

What does IRCA and CQI stand for?

IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.

How can I pay for my course?

We accept the following methods of payment, BACS transfer, credit/debit card and cheque made payable to “TPT Consultancy & Training Ltd”. Please see our terms and conditions for further details.

Do you offer in-house training?

Yes, all our training courses can be delivered in house for your team, we also offer a bespoke training option if you need the training tailored to your organisation or specific requirements.

Are training materials provided?

Yes, all delegates will receive a comprehensive set of training materials to can take away at the end of the course. We will also provide loan copies of the necessary standards for use during the course

Do you have a residential option?

We don’t offer a residential option, but if you require accommodation during your training please contact us and we can provide you with a list of recommended local hotels.

Where are your open training courses held?

All our open training courses are held at our bespoke training facility; Orbit Business Centre, Merthyr Tydfil. For an overview of the venue please click here.

Are refreshments provided during the open courses?

Yes, refreshments throughout the day and a buffet lunch will be provided. If you have any dietary requirements, please make sure to tell us prior to the course start so that we can provide suitable catering.

Course Registration

If you are interested in attending this course, please leave us a message using the form or contact us using one of the methods listed below.

Please enter a name Please enter an email Please enter a message Please accept the privacy declaration
  • TPT Consultancy & Training Ltd
    Orbit Business Centre
    Rhydycar Business Park
    Merthyr Tydfil
    CF48 1DL
  • 01685 352717
  • 01685 352718