CQI/IRCA PT202: Managing Process Performance

Course Outline

This course will provide practical skills development in the management of process operation and performance. Delegates will leave the course with the capability of leading teams in the development of their management processes and be able to develop a set of performance measures that indicate how well operational processes meet customer and stakeholder requirements.

This is a 3 day course for 4-12 candidates and costs £750 + VAT per person.

This course is also available as a virtual course for 4-10 candidates and costs £750 + VAT per person.

Who Should Attend?

This course is aimed at those managing process performance and the development of performance measures supporting customer and stakeholder needs.


FD106 Introduction to Process Design. Also students will need to have mathematical skills. Some of the activities will be challenging if the student has no mathematical skills. Must have a basic understanding of mathematics to be able to calculate; mean and standard deviation.

Course Outcomes

You will have the knowledge to:

  • Develop a balanced set of measures of performance against customer/stakeholder requirements and related process
  • Ensure that measures are analysed to provide appropriate input of or fact-based decision making

You will learn the skills to:

  • Define measures of process performance that reflect an understanding of specific key requirements of customers and stakeholders, including compliance requirements
  • Extend performance measures to the supply

Upcoming Dates

There are no CQI/IRCA PT202: Managing Process Performance courses currently scheduled. If you are interested in this course, please contact us using the details below for more information about course availability.

Frequently Asked Questions

What does IRCA and CQI stand for?

IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.

How can I pay for my course?

We accept the following methods of payment, BACS transfer, credit/debit card and cheque made payable to “TPT Consultancy & Training Ltd”. Please see our terms and conditions for further details.

Do you offer in-house training?

Yes, all our training courses can be delivered in house for your team, we also offer a bespoke training option if you need the training tailored to your organisation or specific requirements.

Are training materials provided?

Yes, all delegates will receive a comprehensive set of training materials to can take away at the end of the course. We will also provide loan copies of the necessary standards for use during the course

Do you have a residential option?

We don’t offer a residential option, but if you require accommodation during your training please contact us and we can provide you with a list of recommended local hotels.

Where are your open training courses held?

All our open training courses are held at our bespoke training facility; Orbit Business Centre, Merthyr Tydfil. For an overview of the venue please click here.

Are refreshments provided during the open courses?

Yes, refreshments throughout the day and a buffet lunch will be provided. If you have any dietary requirements, please make sure to tell us prior to the course start so that we can provide suitable catering.

Course Registration

If you are interested in attending this course, please leave us a message using the form or contact us using one of the methods listed below.

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  • TPT Consultancy & Training Ltd
    Orbit Business Centre
    Rhydycar Business Park
    Merthyr Tydfil
    CF48 1DL
  • info@tptconsultancy.com
  • 01685 352717
  • 01685 352718