FD102: Introduction to Problem Solving Course

This foundation level problem solving training grants an understanding of the fundamentals of problem solving within an organisation.

Course ID: 1893

This CQI/IRCA certified FD102: Introduction to Problem Solving course will provide learners with understanding of the fundamental tools, techniques and structured methodologies for problem solving. This problem solving training will leave learners with the capability to participate as a member of a problem-solving team in the application of the key tools within a small scope business problem or task, enabling them to support the development of robust and sustainable solutions.

Who Should Attend?

This problem solving course is aimed at learners participating as a member of a team in the application of the key tools related to problem solving in an organisation.


There are no specific requirements for attending this problem solving training.

Course Summary

Prices from







* + VAT per person
Classroom Dates Selected
Virtual Dates Selected

2 days

4-12 candidates

Classroom, Virtual Classroom & Online

Course Dates

FD102: Introduction to Problem Solving currently does not have any dates scheduled. If you are interested in this course, please click below to get in touch with us so we can organise a date for you.

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Problem Solving Training Outcomes

You will have the knowledge to:

  • Describe several methodologies for problem solving
  • List the benefits and limitations of different problem solving methodologies
  • List the reasons it is important to include the customer/stakeholder requirements when defining a problem
  • Describe how risk management is applied throughout the supply chain
  • List the benefits of standardisation and process management
  • Describe the tools used in problem solving

You will learn the skills to:

  • Participate in team activities to assess risks from a customer/stakeholder point of view
  • Support the team leader in the identification of customer and stakeholder requirements as part of the scoping of problem-solving activities
  • Support the team leader to identify effective actions to resolve problems and to use tools to address root causes
  • Recognize when the supply chain needs to be involved in effective problem solving
  • Contribute to the implementation of change resulting from problem solving activities
  • Support the team leader in selecting the most appropriate improvement tools and techniques for the problem solving activity

Learn Online

This problem solving training is also available as an eCourse. With no deadlines or time restrictions, our eCourses are designed to be completed online at your own pace and our costs are inclusive of materials, issue of certificate and tutor support.

We have developed a demo for this course to help you decide whether this is the right solution for you.

For more information about our ecourses please contact us at training@tptconsultancy.com or via the form below.

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Frequently Asked Questions

IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.

We accept the following methods of payment, BACS transfer or credit/debit card. Please see our terms and conditions for further details.

Yes, all our training courses can be delivered in house for your team, we also offer a bespoke training option if you need the training tailored to your organisation or specific requirements.

Yes, all learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.

We will also provide loan copies of the necessary standards for use during the course.

For eCourses, all materials will be provided digitally through the eCourse platform.

We don’t offer a residential option, but if you require accommodation during your training please contact us and we can provide you with a list of recommended local hotels.

All our open training courses are held at our bespoke training facility; Orbit Business Centre, Merthyr Tydfil. For an overview of the venue please click here.

Yes, refreshments throughout the day and a buffet lunch will be provided. If you have any dietary requirements, please make sure to tell us prior to the course start so that we can provide suitable catering.

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