FD102: Introduction to Problem Solving Course

This foundation level problem solving course grants an understanding of the fundamentals of problem solving within an organisation.

Course ID: 1893

Explore the essentials of effective problem-solving with our CQI/IRCA certified FD102: Introduction to Problem Solving training. Learners will gain a comprehensive understanding of fundamental tools, techniques, and structured methodologies crucial for addressing various challenges. This problem solving course equips learners to actively contribute as members of problem-solving teams, applying key tools to tackle small-scale business problems or tasks. By the end of the course, learners will possess the skills to support the development of robust and sustainable solutions, making them valuable assets in the problem-solving process within their professional environments.

Who Should Attend the Problem Solving Training?

This problem solving course targets learners who will be actively involved as team members in the practical application of essential tools for addressing organisational challenges. Learners will gain hands-on experience in utilising key problem-solving tools within a team context, enhancing their ability to contribute effectively to the resolution of issues within the organisational framework.


No specific prerequisites are necessary to enroll in this problem solving training. Learners are welcome to join without any specific requirements, making it accessible to individuals at various levels of expertise and backgrounds. Whether you are new to the subject or an experienced professional seeking to enhance your skills, this problem solving course is designed to accommodate a diverse range of learners.

Course Summary

Prices from







* + VAT per person
Classroom Dates Selected
Virtual Dates Selected

2 days

4-12 candidates

Classroom, Virtual Classroom & Online

Course Dates

FD102: Introduction to Problem Solving currently does not have any dates scheduled. If you are interested in this course, please click below to get in touch with us so we can organise a date for you.

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You will have the knowledge to:

  • Describe several methodologies for problem solving
  • List the benefits and limitations of different problem solving methodologies
  • List the reasons it is important to include the customer/stakeholder requirements when defining a problem
  • Describe how risk management is applied throughout the supply chain
  • List the benefits of standardisation and process management
  • Describe the tools used in problem solving

You will learn the skills to:

  • Participate in team activities to assess risks from a customer/stakeholder point of view
  • Support the team leader in the identification of customer and stakeholder requirements as part of the scoping of problem-solving activities
  • Support the team leader to identify effective actions to resolve problems and to use tools to address root causes
  • Recognize when the supply chain needs to be involved in effective problem solving
  • Contribute to the implementation of change resulting from problem solving activities
  • Support the team leader in selecting the most appropriate improvement tools and techniques for the problem solving activity

Learn Online

This problem solving training is also available as an eCourse. With no deadlines or time restrictions, our eCourses are designed to be completed online at your own pace and our costs are inclusive of materials, issue of certificate and tutor support.

We have developed a demo for this course to help you decide whether this is the right solution for you.

For more information about our ecourses please contact us at training@tptconsultancy.com or via the form below.

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Frequently Asked Questions

IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.

We accept the following methods of payment, BACS transfer or credit/debit card. Please see our terms and conditions for further details.

Yes, all our training courses can be delivered in house for your team, we also offer a bespoke training option if you need the training tailored to your organisation or specific requirements.

Yes, all learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.

We will also provide loan copies of the necessary standards for use during the course.

For eCourses, all materials will be provided digitally through the eCourse platform.

We don’t offer a residential option, but if you require accommodation during your training please contact us and we can provide you with a list of recommended local hotels.

All our open training courses are held at our bespoke training facility; Orbit Business Centre, Merthyr Tydfil. For an overview of the venue please click here.

Yes, refreshments throughout the day and a buffet lunch will be provided. If you have any dietary requirements, please make sure to tell us prior to the course start so that we can provide suitable catering.

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