FD107: Introduction to Management Systems

This foundation level course provides an awareness of management systems focused on improving customer satisfaction.

Course ID: 1851

This CQI/IRCA certified FD107: Introduction to Management Systems will allow trained practitioners to bring added value to the change and continual improvement process. This course will provide learners with an awareness of management systems in general. Learners will leave the course with the capability to explain to others how customer and stakeholder requirements relevant to their organisation can be used to develop a management approach focused on sustaining improvement in customer satisfaction.

Who Should Attend?

This course is aimed at learners who wish to develop practical skills development in management systems in the context of process management.


There are no pre-requisites for attending this course as it is an introduction.

Course Summary

Prices from







* + VAT per person
Classroom Dates Selected
Virtual Dates Selected

1 day

4-12 candidates

Classroom, Virtual Classroom & Online

Course Dates

FD107: Introduction to Management Systems currently does not have any dates scheduled. If you are interested in this course, please click below to get in touch with us so we can organise a date for you.

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Course Outcomes

You will have the knowledge to:

  • Understand how a management system is structured and give examples of typical frameworks
  • Understand the importance of customer/stakeholder understanding
  • Describe the different levels of improvement and how they integrate into a management system
  • Understand how a management system framework can be extended through the supply chain

You will learn the skills to:

  • Describe how measures are used for evaluation and how they relate to the PDCA cycle
  • Become a quality advocate and systems thinker
  • Define corrective action, continual improvement, breakthrough change, innovation and re-organisation
  • Identify external and internal issues
  • Give examples of how the product and services that define scope are documented

Learn Online

This course is also available as an eCourse. With no deadlines or time restrictions, our eCourses are designed to be completed online at your own pace and our costs are inclusive of materials, issue of certificate and tutor support.

We have developed a demo for this course to help you decide whether this is the right solution for you.

For more information about our ecourses please contact us at training@tptconsultancy.com or via the form below.

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Frequently Asked Questions

IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.

We accept the following methods of payment, BACS transfer or credit/debit card. Please see our terms and conditions for further details.

Yes, all our training courses can be delivered in house for your team, we also offer a bespoke training option if you need the training tailored to your organisation or specific requirements.

Yes, all learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.

We will also provide loan copies of the necessary standards for use during the course.

For eCourses, all materials will be provided digitally through the eCourse platform.

We don’t offer a residential option, but if you require accommodation during your training please contact us and we can provide you with a list of recommended local hotels.

All our open training courses are held at our bespoke training facility; Orbit Business Centre, Merthyr Tydfil. For an overview of the venue please click here.

Yes, refreshments throughout the day and a buffet lunch will be provided. If you have any dietary requirements, please make sure to tell us prior to the course start so that we can provide suitable catering.

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