PT205: Managing Problem Solving

This practitioner level problem solving management training course covers the skills used in the management of problem solving.

Course ID: 2581

This CQI/IRCA approved problem solving management training course will provide practical skills development of the fundamental tools, techniques and structured methodologies for problem solving. Learners will leave the course with the capability to lead a problem-solving team in the application of the key tools within a small scope business problem or task, and to lead the development of robust and sustainable solutions.

Who Should Attend?

This course is aimed at learners who wish to develop practical skills in the context of managing problem solving.


Whilst there are no formal requirements, it is recommended learners attend FD102: Introduction to Problem Solving prior to taking this course.

Course Summary

Prices from







* + VAT per person
Classroom Dates Selected
Virtual Dates Selected

3 days

4-12 candidates

Classroom, Virtual & Online

Course Dates

PT205: Managing Problem Solving currently does not have any dates scheduled. If you are interested in this course, please click below to get in touch with us so we can organise a date for you.

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You will have the knowledge to:

  • Ensure that problems and potential solutions are assessed from a customer/stakeholder point of view
  • Ensure that solutions are embedded through robust process management
  • Ensure that risk management is part of problem-solving activities
  • Lead improvement teams in gathering insight on customer/stakeholder needs, developing appropriate measures and using appropriate tools for fact-based decision-making
  • Lead the selection of the most appropriate improvement tools and techniques for the problem-solving activity
  • Ensure that knowledge of all appropriate legal, regulatory, societal and standard-related requirements is included in problem-solving activities as required
  • Be a fact-based thinker and quality coach

You will learn the skills to:

  • State where in the key problem-solving methodologies risk must be assessed, included and considered
  • List key tools and techniques to assess and mitigate risk in the initial stages of problem understanding and the deployment of solutions, including but not limited to risk matrix, FMEA, PDPC and mistake proofing
  • Lead a team to develop a root cause analysis using but not limited to cause and effect diagrams and 5 Why analysis
  • Lead a team to generate ideas for solutions using idea generation techniques including but not limited to silent idea generation and structured idea generation
  • ead a team to select solutions using tools like selection matrices
  • Apply PDCA thinking in order to effectively evaluate solutions

Learn Online

This course is also available as an eCourse. With no deadlines or time restrictions, our eCourses are designed to be completed online at your own pace and our costs are inclusive of materials, issue of certificate and tutor support.

Upon purchasing the course you will receive an access code that provides immediate access to the course on our online platform.

Following completion of the course there is an online, proctored examination. Once you complete the online sessions you will be able to schedule the examination at a time that suits you.

For more information about our ecourses please contact us at or via the form below.

quality management training, audit training

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Frequently Asked Questions

IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.

We accept the following methods of payment, BACS transfer or credit/debit card. Please see our terms and conditions for further details.

Yes, all our training courses can be delivered in house for your team, we also offer a bespoke training option if you need the training tailored to your organisation or specific requirements.

Yes, all learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.

We will also provide loan copies of the necessary standards for use during the course.

For eCourses, all materials will be provided digitally through the eCourse platform.

We don’t offer a residential option, but if you require accommodation during your training please contact us and we can provide you with a list of recommended local hotels.

All our open training courses are held at our bespoke training facility; Orbit Business Centre, Merthyr Tydfil. For an overview of the venue please click here.

Yes, refreshments throughout the day and a buffet lunch will be provided. If you have any dietary requirements, please make sure to tell us prior to the course start so that we can provide suitable catering.

When you purchase an eCourse via our website you will receive an email containing instructions and an access code for your training. Follow the link on the instructions to our training platform and you can redeem the access code to gain immediate access to your course.

This course contains an online examination at the end of the training content. We use a proctoring platform to allow us to conduct these exams remotely. When you complete the training content, we will contact you to arrange a suitable time and date for you to take the examination. Please note that identification is needed to undertake the examination.

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