PT209: Managing and Influencing Stakeholders

This practitioner level course will provide practical skills development in influencing and managing stakeholders

Course ID: 2663

This CQI certified PT209: Managing and Influencing Stakeholders course will provide practical skills development in influencing and managing stakeholders. Learners will leave the course with the capability to effectively apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance. Learners will leave the course with the capability to explain to others how Managing and Influencing Stakeholders requirements relevant to their organisation can be used to develop and manage stakeholders.

Who Should Attend?

This course is aimed at those learners who wish to develop practical skills in the context of Managing and Influencing Stakeholders.


It is recommended that you complete the following courses prior to completing PT209. FD108 Introduction to Stakeholder Communications; FD104 Introduction to Change Management.

This course is currently under development as an eCourse, please contact us for more details.

Course Summary

Prices from





* + VAT per person
Classroom Dates Selected
Virtual Dates Selected

3 days

4-12 candidates

Classroom & Virtual

Course Dates

PT209: Managing and Influencing Stakeholders currently does not have any dates scheduled. If you are interested in this course, please click below to get in touch with us so we can organise a date for you.

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Course Outcomes

You will have the knowledge to:

  • Ensure that problems and potential solutions are assessed from a customer/stakeholder point of view.
  • Ensure that risks are assessed from a customer/stakeholder point of view.
  • Ensure customer and stakeholder requirements are part of the scoping of problem-solving activities.
  • Lead improvement teams in gathering insight on customer/stakeholder needs, developing appropriate measures and using appropriate tools for fact-based decision-making.
  • Lead the selection of the most appropriate improvement tools and techniques for the problem-solving activity.
  • Be a fact-based thinker and quality coach

You will have the skills to:

  • Reflect on how to apply their learning in the context of external and internal focus.
  • Reflect on how to apply their learning in both business and supply chain assurance.
  • Influence top management to review and address insights gathered on customer and stakeholder requirements, benchmarking and other data.
  • Support improvement activities and projects through influence of appropriate stakeholders.
  • Reflect on how to apply their learning in the governance, assurance and improvement aspects of product, service and process excellence.
  • Be a quality motivator.

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Frequently Asked Questions

IRCA and CQI stand for International Register of Certificated Auditors and Chartered Quality Institute. The CQI exists to make society better by supporting excellence in, and the widespread adoption of, quality management. IRCA is the leading professional body for management systems auditors.

We accept the following methods of payment, BACS transfer or credit/debit card. Please see our terms and conditions for further details.

Yes, all our training courses can be delivered in house for your team, we also offer a bespoke training option if you need the training tailored to your organisation or specific requirements.

Yes, all learners will receive a comprehensive set of training materials. As we are conscious of our environmental impact, our default position is that materials are provided digitally through our partner Mimeo Digital. This allows learners the flexibility to view materials on a laptop, tablet or to print if preferred.

We will also provide loan copies of the necessary standards for use during the course.

For eCourses, all materials will be provided digitally through the eCourse platform.

We don’t offer a residential option, but if you require accommodation during your training please contact us and we can provide you with a list of recommended local hotels.

All our open training courses are held at our bespoke training facility; Orbit Business Centre, Merthyr Tydfil. For an overview of the venue please click here.

Yes, refreshments throughout the day and a buffet lunch will be provided. If you have any dietary requirements, please make sure to tell us prior to the course start so that we can provide suitable catering.

When you purchase an eCourse via our website you will receive an email containing instructions and an access code for your training. Follow the link on the instructions to our training platform and you can redeem the access code to gain immediate access to your course.

This course contains an online examination at the end of the training content. We use a proctoring platform to allow us to conduct these exams remotely. When you complete the training content, we will contact you to arrange a suitable time and date for you to take the examination. Please note that identification is needed to undertake the examination.

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